Privacy Policy
Moline Housing Authority — Privacy Policy
This Privacy Policy governs the manner in which Moline Housing Authority collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://www.molinehousing.com/ website (“Site”). This Privacy Policy applies to the Site, SMS and text messaging services, and all housing programs, services, and administrative communications offered by Moline Housing Authority.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, fill out a contact form, submit application inquiries, request maintenance or housing assistance, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, and phone number.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities or receiving specific housing communications.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include browser details, computer type, and technical connection information such as operating systems, Internet service providers utilized, and other similar analytical data.
Web Browser Cookies
Our Site may use “cookies” to enhance User experience. A User’s web browser places cookies on their device for record-keeping purposes and to improve navigation. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If cookies are disabled, please note that some features of the Site may not function properly.
How We Use Collected Information
Moline Housing Authority collects and uses personal information for the following operational purposes:
- To provide housing services and program support: Information helps us respond effectively to resident inquiries, housing applications, maintenance requests, and client assistance needs.
- To improve website functionality: We use feedback and aggregate data to enhance our website layout, resources, and accessibility.
- To send periodic communications: If a User provides contact details for program updates, agency notices, or board notifications, we may send relevant administrative emails. Users may opt out of non-essential email communications at any time using the unsubscribe instructions provided or by contacting our office.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information submitted through our Site. Sensitive data exchange between the Site and its Users occurs over an SSL-secured, encrypted communication channel.
Sharing Your Personal Information
We do not sell, trade, or rent personal identification information to any outside parties. We may use trusted third-party service providers solely to assist in operating our agency, managing website infrastructure, or administering public housing programs on our behalf, provided that these parties agree to keep this information strictly confidential and use it only for designated agency operations.
Mobile Subscriber Information & SMS Privacy
Your mobile phone number and mobile information will NEVER be shared, sold, rented, or transferred to third parties or affiliates under any circumstances. This strictly includes no sharing of mobile subscriber details or opt-in consent data for marketing or promotional purposes.
SMS and Text Messaging Terms
Moline Housing Authority provides SMS updates to residents, applicants, and program participants for official administrative notifications. By enrolling or providing your mobile number to receive text notifications, you agree to these terms, which comply with the Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, CTIA Best Practices, and FCC regulations.
- Information We Collect: Your mobile phone number provided to receive text messages, message interaction data (delivery status and response keywords), and consent records (timestamps and opt-in method).
- How We Use SMS Information: To deliver service-related alerts, including housing application status updates, appointment reminders, maintenance notifications, emergency property alerts, and administrative follow-ups.
- One-to-One Consent Requirement: Opt-in consent applies solely to Moline Housing Authority. We do not share, pool, or transfer your consent to outside entities or commercial third parties.
- Message Frequency & Data Rates: Message frequency varies based on your housing program activity and property notices, generally between 1 to 5 messages per month unless an urgent notification event arises. Standard message and data rates may apply according to your mobile carrier plan.
Opt-Out and Help Instructions
You can opt out of receiving SMS notifications from Moline Housing Authority at any time. Simply reply with STOP to any text message you receive from our staff or system. Upon sending STOP, you will receive a single confirmation message, and no further text messages will be sent to your number unless you choose to opt back in.
For questions, assistance, or support regarding our texting service, reply with HELP to any message, email us at info@molinehousing.com, or call our office at 309-764-1819.
Record Keeping and Compliance
Moline Housing Authority maintains compliance records documenting when and how consent to receive SMS communications was established (such as written consent forms, intake paperwork, verbal agreements, or digital submissions), as well as opt-out requests, in strict alignment with TCPA and carrier guidelines.
Changes to This Privacy Policy
Moline Housing Authority has the discretion to update this Privacy Policy at any time. When revisions are made, the updated date will appear at the bottom of this page. We encourage Users to periodically review this page to stay informed about how we safeguard personal information.
Contacting Us
If you have questions regarding this Privacy Policy, your personal information, or your text messaging preferences, please contact us at:
Moline Housing Authority
4141 11th Avenue A
Moline, IL 61265
Phone: 309-764-1819
Website: https://www.molinehousing.com/
Email: info@molinehousing.com
Last Revised: October 26, 2026