October 2021, Volume 6, Issue 3

October 1, 2021

In the Spotlight Tracy Bates Family Self-Sufficiency Participant

Tracy Bates joined the Family Self-Sufficiency (FSS) Program in August of 2020 because she needed to change her life and do something to help provide structure and support. “It’s like holding hands to help people on their way to prosperity.”

Since becoming an FSS Participant, Ms Gates started her job at Christian Care where she helps find resources for residents. “I applied for the job four times before I was hired. It helped to have Jozett (FSS Coordinator at the time) encourage me to continue to apply.” When asked about what she most enjoys about her job, she stated, “I enjoy working with the residents and this is a way to give back to the community.”

When asked what she likes most about the FSS Program, she said it gave her a chance to set goals and she felt like she was not alone in trying to reach them. As for her financial goals, she uses her bank book and sets goals that encourages her to save. “I am more structured in handling my bills.”

Eventually she wants to find a career where she is able to use her skills to advocate for others. In the meantime she has two classes left at Western Illinois University to earn her Bachelors in Liberal Arts.

“Tracy has done so much in a short amount of time. We are so proud of her accomplishments, and I am thrilled the FSS Program has been part of her success. We can’t wait to see her reach her goals,” stated Jozett McCoy, FSS Coordinator.

Moline Housing Authority wants to recognize all of Ms Bates’s hard work towards reaching her goals. We are all so proud of her success. If you want more information about the FSS Program, contact the FSS Coordinator at 309-581-5097.

Message from the Executive Director/CEO

Superior Customer Service is Moline Housing Authority’s “CORE VALUE” and everything we do focuses on our residents and Housing Choice Voucher program participants. Therefore, we are revising our “Neighborhood News” to include a front page dedicated to highlighting and celebrating residents and HVC program participants. We want to share your achievements and successes, so please share with us and we will be more than happy to share it with the wider community. When one of us succeeds, we all succeed. You may contact me personally or the Spring Brook office to share your stories.

We continually strive to improve service delivery to meet your needs and goals. Therefore, we are interested in hearing from you regarding the redesigned newsletter.

Tips from Housing— Meet Sarah Lannen

Residents visiting or calling the Spring Brook office have probably interacted with MHA’s new Office Assistant, Sarah Lannen. Sarah brings experience in office administration and will contribute to MHA’s philosophy of providing excellent customer service to our clients. Please welcome Sarah the next time you meet or talk with her.

Bits from the Board—Meet Our New Commissioners

We welcome and congratulate the three new Commissioners on the Moline Housing Board of Commissioners and wish them the best.

Commissioner Pat O’Brien

Commissioner Raegan Jones

Commissioner Melvin Grimes

ROSS/FSS Programs

MHA is proud to announce that it has two new social service-related programs to support our public housing residents and Section 8 participants. They are the Resident Opportunity and Self-Sufficiency Program (ROSS) and the Family Self-Sufficiency Program (FSS). We are pleased to announce that Jozett McCoy, formerly the FSS Coordinator, has moved over to be-come the new ROSS Coordinator. Our long-time employee, Teresa Chapman, has moved into the FSS Coordinator position. If you are having health or personal issues, or if you need any type of help, including job assistance, do not hesitate to contact Jozett and/or Teresa to see how our ROSS and FSS Programs can help you succeed. They have an open-door policy and you are welcome to call or stop by their Spring Brook office at any time. Thank you for giving us the opportunity to be your housing provider. Our goal is to provide holistic and comprehensive housing-related services.

Jozett McCoy Teresa Chapman

Maintenance Corner – Meet Shaun Grant

Virshaun (Shaun) Grant joined the Maintenance staff this summer after working for MHA as a temp agency worker. Shaun impressed us with his reliability, enthusiasm, and willingness to learn. Please join us in welcoming Shaun to the MHA family.

Housing Choice Voucher (Section 8) – Meet Dana Munson

We welcome MHA’s new manager of the Housing Choice Voucher (HCV) department, Dana Munson. Dana has over 31 years of experience in affordable housing, including most recently leading the HCV department at our neighbor housing authority in East Moline, the Greater Metro Housing Authority. Dana looks forward to expanding the program to maintain our high-performance status and remaining responsive to the needs of our HCV participants, participating landlords, and the affordable housing community.

Highlighting a Community Resource

There are so many resources being offered in the Quad-cities, but MHA wants to highlight Youth Service Bureau of Rock Island County (YSB). Often people see the name and think these services are just for the youth. In fact, the Youth Service Bureau offers individual counseling, family counseling, couple counseling, group counseling, peer justice, in-home, school-based services. They also offer evening appointments. Their fees are reasonable with financial assistance available for many families.

YSB typically returns calls within 48 hours and the wait time to see a counselor is typically 2 weeks. They are located at 2610 41st St. in Moline (right across from Whitey’s Ice Cream).

If you want more information or want to make an appointment you can call (309) 524-3212 or email them at You can also visit their website

4141 11th Avenue A Moline, IL 61265 Phone: 309-764-1819 Fax: 309-764-2120 Moline Housing Authority Highlighting a Community Resource “Providing housing and opportunities” Join the Resident Advisory Board Call the office to find out more! 309-764-1819