If a household has a maintenance related issue you can either place a work order on our website or call the appropriate number listed below:

During regular business hours (Mon-Fri 8 am to 4:30pm) – 309-764-1819

For emergencies outside of regular business hours – 309-314-4272

Emergency Maintenance list

  • Any condition that jeopardizes the security of the unit
  • Major plumbing leaks or flooding, waterlogged ceiling or floor in imminent danger of falling

Any plumbing backup at: Spring Valley lower level apartment if the building has a separate upper apartment, or at any Hillside Heights unit on the 8th floor or below

  • Natural or LP gas or fuel oil leaks
  • Any electrical problem or condition that could result in shock or fire
  • Absence of a working heating system when outside temperature is below 60 degrees Fahrenheit
  • Utilities not in service, including no running hot water
  • Conditions that present the imminent possibility of injury
  • Obstacles that prevent safe entrance or exit from the unit
  • Absence of a functioning toilet in the unit
  • Inoperable smoke detectors

If the repairs are completed due to intentional or negligent damage by either a household member or guest the resident will be charged according to our maintenance charge list. If you disagree with a charge you can file a dispute according to our grievance policy.